Privacy Policy

Fountain Hospice and Palliative Services is committed to protecting your personal information and fulfilling our obligations under the Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’).

Personal information identifies you as an individual rather than one member of a group. Please read this policy to understand how we collect and use information and the rights you have to protect your privacy.

Collection of information

We may collect and hold personal information about you, including your name, date of birth, gender, address, phone numbers, facsimile number, email address, health information, credit card details, and/or other information and data relevant to providing you with the services you are seeking.

The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect and hold your personal information for the purpose of:

• Providing services to you
• Accepting the generous donations you make
• Providing you with information about other services that we offer that may be of interest to you
• Providing you with information about other fund raising ventures that we are undertaking
• Facilitating our internal business operations, including the fulfillment of any legal requirements
• Recording statistical data

Personal information will generally be collected directly from you by us. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Cookies

Our website may use cookies. A cookie is a piece of information that is deposited by our web server when you visit this website. The cookie is stored on your computer's hard drive by your web browser. On revisiting the website, our web server will recognise these cookies, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.

Cookies do not identify you personally, but they may link back to a database record about you. If you registered on our web site, we will then link your cookie back to your personal information details.

IP addresses

When you connect to this website, web server logs will be stored which show your IP address (the unique number which your machine uses when it is connected to the Internet); what you looked at; whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical purposes and personalisation purposes only. This helps us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells us how many hits and page requests we receive.

Use and disclosure

Generally, we only use and/or disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:

• Service providers, who assist us in operating our business;
• Our related entities;
• Regulatory bodies as required by law

Security

We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access

You may access personal information we hold about you, upon making a written request. We will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act 1988 (Cth).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we disagree with you about whether your personal information is inaccurate, incomplete or out of date, and you ask us to associate with your personal information a statement claiming that your personal information is inaccurate, incomplete or out of date, we will take reasonable steps to do so.

This privacy policy may be updated from time to time, without notice to you. Last updated 1st November 2007